New Phone?
Move the Voucher.
A guest’s phone dies, or the wrong device redeemed the code. Now you can release the voucher in two taps, and the guest carries on from a new device with the time they had left.
taps from the Sessions page
new sales or duplicate revenue
device gets the freed use
Vouchers are tied to the device that first used them, which is what stops one code being shared around a whole room. It also meant a genuine guest with a new phone was stuck, and staff ended up giving away a fresh code. End session & transfer voucher handles that properly.
How It Works
Open the arrow next to Unauthorize
On the Sessions page, choose End session & transfer voucher. The device is taken offline just as with Unauthorize.
One use of the voucher is released
The code is freed for one more device. If the session has no voucher, or no time left, it is refused before anyone is disconnected.
The guest enters the code on the new device
The next device to enter it gets the time remaining, with the same limits.
The Rules
The Clock Keeps Running
The voucher’s expiry never moves, so a transfer can’t be used to stretch paid time.
First Come, First Served
Only one device gets the freed use, and that could be the original device if it comes back first.
No Phantom Revenue
A transfer isn’t a sale, so your revenue and redemption figures stay accurate.
Less friction at the counter
Help guests in seconds, without giving away free codes.
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