Refund a Wave Sale
From Your Dashboard
Mark a Wave sale as refunded or cancelled and the money goes back to the customer through Wave, while your revenue updates to match. You can also find any sale by its Wave transaction ID.
screen to refund and record it
payment on the voucher is reversed
alert when checkouts stop completing
Refunding used to mean two jobs in two places, sending the money back and then remembering to correct the books. Mistakes crept in, especially when a voucher had been extended and carried more than one payment. Now it is one action.
What You Can Do Now
Refund or cancel from the Revenue page
Edit the sale, mark it refunded or cancelled, and WiFi Tycoon sends the money back through Wave.
Find any sale in seconds
A customer reads out a Wave transaction ID, you paste it into the Revenue search, and there is the sale.
Know when checkouts stop working
If checkouts are being started but not completing, a warning appears on your Vouchers page. It stays quiet for ordinary abandoned payments.
Built So the Books Stay Right
Every Payment Reversed
A voucher that was extended or paid twice has every payment reversed, so a refunded voucher stops counting as income.
Wave Says No? You’ll Know
If Wave refuses a refund, the sale stays on your books and you’re told, so you can refund it by hand.
Honest Reporting
A refund reduces revenue in the period it was recorded, and reports explain why a past total can change.
No Double Refunds
A sale already refunded or cancelled has nothing left to return, so it can’t be refunded again.
Make refunds a non-event
One action sends the money back and keeps your numbers honest.
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