Expiry Reminders
Now on WhatsApp
Reminders that a guest’s time is running out now try WhatsApp first, falling back to SMS and then email. They cost far less and don’t use up your monthly SMS allowance.
channels, cheapest first
SMS quota used by WhatsApp sends
SMS history for every site
Expiry reminders earn their keep, because a guest reminded in time is a guest who renews. But SMS costs add up quickly at scale. Most of your guests already live on WhatsApp, so that is where reminders go first.
How a Reminder Gets Delivered
WhatsApp first
Sent to the guest’s number on WhatsApp, at a fraction of the cost of an SMS.
SMS as the fallback
If the number isn’t on WhatsApp or the message doesn’t go through, an SMS goes out instead.
Email last
If no phone can be reached, the reminder goes to email.
Know What You’re Spending
SMS Usage History
See each site’s SMS use month by month.
Split by Reason
Usage is broken down into voucher reminders, manual reminders, pre-registered devices and your own sends.
WhatsApp Reported Separately
WhatsApp deliveries are shown alongside but never counted as SMS.
Nothing to Change
Reminders you have already switched on use the new order automatically.